Returns and Exchanges

Before returning or exchanging your item, please review our full returns and exchanges policy. We do not use a call center for returns or exchanges, and all communication will be handled by email. If you contact us through our contact form, please check your inbox and junk or spam folder for our response.

RETURNS

Our return policy lasts 30 days. If 30 days have gone by since your purchase, we are unable to offer a refund. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be sent back in the original packaging. Wilden Trail Soap Bars, Soap Slivers, and Lip Balms are not returnable or refundable.

Customers are responsible for return shipping costs. Once your return is received, inspected, and approved, the return shipping cost will be deducted from your refund.

Follow these steps for returning:

1. Login to our online Returns Center: Click Here
2. Input your order number and email address, then click "Find Your Order"
3. Choose the product or products you wish to return from your order, then click "Next"
4. In the "Reason" tab, select the reason for your return
5. Fill out the "Additional Notes" section if needed
6. If you are returning an item because it is defective or damaged, please provide pictures to help us review your return
7. Click "Next"
8. Choose "Refund to original payment method," then click "Next"
9. Choose "Ship with a returns label," then click "Submit"
10. You will receive email communication until the return process is completed

Please check your junk or spam folder if you do not receive our email communication in a timely manner.

EXCHANGES

Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, we are unable to offer an exchange. To be eligible for an exchange, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be sent back in the original packaging. Wilden Trail Soap Bars, Soap Slivers, and Lip Balms are not returnable, refundable, or exchangeable.

For size exchanges or exchanges due to customer ordering error, customers are responsible for shipping the original item back to us. A reshipping fee may also apply before the replacement item is sent. Free shipping offers apply only to the original order and do not include return shipping or exchange shipping unless the exchange is due to our error.

If we sent the wrong item, or if your item arrives defective or damaged, we will cover the cost of the approved exchange. Photos may be required before the exchange is processed.

Follow these steps for exchanging:

1. Login to our online Returns Center: Click Here
2. Input your order number and email address, then click "Find Your Order"
3. Choose the product or products you wish to exchange from your order, then click "Next"
4. In the "Reason" tab, select the reason for your exchange
5. Fill out the "Additional Notes" section with the size or item you are requesting, then click "Next"
6. Choose "Exchange" and enter the exchange details before proceeding
7. Click "Submit"
8. You will receive email communication until the exchange process is completed

Please check your junk or spam folder if you do not receive our email communication in a timely manner.

Once your returned item is received and approved, we will provide instructions for the replacement item. Exchange items are subject to availability. If the requested replacement item is out of stock, we may offer a refund, store credit, or provide an estimated restock date.

REFUNDS

Once your item is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. Wilden Trail Soap Bars, Soap Slivers, and Lip Balms are not returnable or refundable.

If your return is approved, the refund amount will be processed back to your original payment method. Return shipping costs will be deducted from your original purchase amount. Original shipping fees are non-refundable.

LATE OR MISSING REFUNDS

If you have not received your refund yet, please contact your credit card company first. It may take some time before your refund is officially posted. We also recommend contacting your bank, as there may be a processing period before the refund appears in your account.